What you need at the store: A valid, government-issued photo ID and your "ready to pick up" email. This place is terrible. After only a few days the bottom started crumbling. I ONLY LOOKED AT BEST BUY AND HOME DEPOT....
The install charge was not removed, they didn't return to pick up old dishwasher on promised date. 1) Home Depot loses the sale, (2) the outsourced delivery service probably gets paid for trying to deliver even though no actual delivery took place, (3) the third party haul away service is cancelled, (4) the third party installation service is cancelled, (5) the credit card issuer is contacted to cancel the transaction, and (5) Home Depot gets the appliance returned... resulting in wasted time, energy, money and a degree of understandable frustration for all concerned. If i could have have given a negative rating I would have. Buy Online, Pick Up In Store or Curbside. Will They Limit No-Receipt Returns?
Each of the teams felt the Target in-store pickup was clearly marked, and three of the four teams had an easy pickup experience. The 2 guys brought it in for us to use as a loaner, as they did, they knocked a corner out of my drywall. With holiday shipping delays and COVID-19 concerns still looming, many retailers are offering in-store pickup. It's almost a month since I purchase these and it's getting really old and tiresome. I never received an advance notice call. We bought refrigerator. How to contact Home Depot customer service for pick up changes. When you arrive at the store, park in the designated pick-up area and follow the instructions listed on the signage for a contactless pick-up experience. Ended up canceling my order and in litigation because Home Depot is denying responsibility. I just hope my microwave doesn't crash down on top of my stove or I will pull them both out and set up a booth at the front door of the Home Depot to tell anybody NOT to purchase appliances here. If you need to reschedule, you can also change your pick-up date online. They just left it in kitchen. I spent an hour on the phone with a phone answer lady who couldn't reach her own ppl and she agreed it's all fishy when there's no call, they're not on the ring camera. My appliance was apparently the last item on the truck - OBVIOUSLY THESE BRAINLESS TVVATS DON'T GIVE A RAT'S ASS.
It took an average of 33 minutes for the four teams' Target order to be ready. "Warning to neighbors buying appliances: this Home Depot uses a third party delivery service that is TERRIBLE. It's a shame to still even consider shopping here. I was meeting friends for dinner, so the clock was ticking. Thank God Ms Courtney made up for all her short comings... ⭐ Big Box User Review 6/12/2021. Two weeks ago a dishwasher replacement. They had me speak with a person in their office who me to call a plumber and hung up the phone. They came out and said they couldn't do it because we needed a different valve and to call a plumber. All I wanted was to stop in and purchase a few items and have previously purchased paint shakened. WORST APPLIANCE DELIVERY we experienced. At this point I'm contemplating returning all 5 appliances. A so called Manager, Steve said he would arrange for a refund for the washer, but UPS would have to pick up the dryer because it was delivered through them. Minimum purchase requirements may apply; see cart for delivery options.
Even though we ordered the parts. Ordered Samsung dishwasher via home depot online. How long your order will be held at the store: 30 days. Still haven't received washer/dryer. All the water back into my dishwasher and caused it to burn out almost ALL parts from main board to motor and pump. In most cases, yes, the Home Depot will take stuff back without the original box or packaging. Again two delivery men who spoke very little English. Home Depot Install service is horrible because they won't install anything.
She told me a person from the Chesterfield Home Depot store would call me that day as well. Giving one star because of the mess the Strongsville Home Depot installation team is giving us. I call their support team and they say they don't know what happened but assure me it'll be delivered by end of day. I disagreed and said the dryer was junk!, and he said he would contact, so far all I have received is a Big run around so much I have told everyone there I will filed charges of Fraud and theft because they are not returning my money and someone picked up the dryer yesterday claiming to be a manager from home depot and so far they claim not to have either appliance and I am not going to get any refund!, How do I find someone to help me? Now we are waiting for 72 hours for a contact about this problem. I'd cancel it entirely but We'd be out even more money since we never got fully reimbursed from the first transaction. They were done in 25 minutes. Instead of installing fittings on the dryer and gas supply pipe, he assembled the flex line and fittings together and then attached them to the pipe and dryer. Thankfully I called within the 48 hour period. This was to be delivered in two days but I accidentally got a couple of the numbers wrong on the delivery location. I feel he lied to a senior citizen in her own home & as his defense used his "years of service in the business" to KNOW everything.
I live in upstairs apartment. Terrible customer service/communication with both Home Depot and Innovel Solutions. Said it was fine, it was in a box.
That volume can be great for offering vast selection, but it also makes it harder to narrow down an individual store's items available for same-day pickup. We purchased and paid for appliances in February set a delivery date for April 15. Didnt replace the dryer hose with the new one but didnt say anything just hoped we wouldnt notice but left the mew one sitting on the counter in the laundry then tried to have us sign that all the work was done. FREE standard shipping and residential delivery on most orders over $45 made at Some exclusions apply. When we arrived at the store, the clerks could not find our order in the system.